Last Updated: 21st September 2022
Thank you for shopping at Koshur Store. We appreciate your trust in us to provide you with quality products. We strive to ensure your satisfaction with every purchase you make on our website. However, we understand that situations may arise where you may need to return or request a refund for a product. Please read our return and refund policy carefully to understand your options.
Returns
- Eligibility for Returns:
- We accept returns for products within [number of days, e.g., 30 days] from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Return Process:
- To initiate a return, please contact our customer support team at [customer support email] within [number of days, e.g., 7 days] of receiving your order.
- Please provide your order number, a clear description of the reason for the return, and, if possible, include photographs to support your claim.
- Our customer support team will guide you through the return process, including providing you with a return authorization if applicable.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label or arrange for the return at our expense.
Refunds
- Refund Eligibility:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within [number of days, e.g., 7-14 days].
- Late or Missing Refunds:
- If you haven’t received your refund within the specified timeframe, please contact your payment provider as there may be processing delays on their end.
Exchanges
If you would like to exchange a product for another size, color, or variant, please contact our customer support team, and we will assist you in arranging the exchange.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but orders that have already been shipped cannot be canceled.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us at help@koshurstore.com
Please note that this policy is subject to change without notice, so it’s advisable to review it periodically. Your continued use of our website constitutes acceptance of any updates to this policy.